Big Fish Games Reviews

Their games are rigged! The other day the vip spotlight slot max bet was 297 million a roll, it's suppose to be only 540 thousand a roll,, they stole my chips

The games are too expensive even with points the discount is very low

I used to love Big Fish Games but after 20+ years of membership I can say that no more. I can't play any of my previously purchased games because they are all trials which does me no good. It is very difficult for the Big Fish associates to help because they cannot understand the language of our land. I provide photos and that goes right over their heads too. I'll bet there is an executive up there in Seattle who is wishing the update had never been released to the customers of BFG. Remember: "If it ain't broke, don't fix it!" I have gone back to being a Wild Tangent customer and am happier because of it!

I have not had any of the bad experiences reported by other BFG users. In the US I have seen no change in the cost of membership or cost of games since 2010. Since the recent change to a new point system and website update in August 2022 I have experienced no disruptions - I am able to accesses every single game (hundreds) I have purchased since my first game purchase in 2010. However, I wholeheartedly agree with a serious decline in customer service over the past several years. While I also agree with a decline in quality of the games, this is not the fault of BFG, but the fault of the current batch of external game developers. I do wish BFG would go back to having an in-house game studio - those were excellent games.

Have been a loyal customer for 12 years but since takeover and new website everything has changed. First, management said that there would be no change to cost of membership or games after restructuring. Not true. I have gone from paying $8AUD per month membership to $11.30AUD. Game purchases have also increased by 30%. A significant amount for person with limited budget.
Also, the new website is terrible to navigate and some games just do not load. Customer service is very poor. Will not recommend them to anyone. Was perfect before.

Something must have happened at Big Fish. I have been buying for years, however since they have changed the site I cannot access any of my games purchased throughout the years and cannot play any of the new games other than the trials.
I contacted customer services who after a week, poor by their normal standards, I was merely given a print out of the help pages that I had already tried.
Their reorganisation has cost me money as I cannot play games purchased. Surely this must be known at a higher level by now. They need to let their customers know what is going or has gone wrong.
I had nothing but praise before as generally the customer service I got was good.
I have cancelled my membership and will not consider purchasing any games until big fish come clean about what is going on

I've been a Big Fish Games member since 2009 and own over 1,247 games. Games purchased after 8/2/22 are easily accessed in my library; 1,247 games are not. The revamp has been a disaster. Yesterday and today I repeatedly hit a '502 nginx' error when trying to access any part of my account. At the same time, the cart doesn't work so I can't buy any games. I see I'm not the only one encountering the cart problem.

While I applaud the new point system (FYI coupons were changed into points on 8/2/22 and were no longer issued as of that date) the Game Manager and other issues have rendered the site a frustrating challenge instead of a joy.

I did write to their legal department - the contact info is at the bottom of the agreement we now must accept each and every time we open the site, whether we are logged in or not. If we don't sign it, entry is denied. I asked them about my missing games and suggested they sue whoever managed the switchover.

Big Fish has changed their format and it's absolutely terrible. There was nothing wrong with the old one, turn it back it wasn't broken!!!

Something has changed with Big Fish games and not for the better. Use to enjoy playing their games but the quality has gone down considerably and there is NO customer support. When I asked them to delete my account and all personal information from their site they agreed to do it after I responded answering some questions to verify it was my account, which I did. I asked for confirmation once it was done and they have absolutely disappeared. I have sent several follow up emails and received nothing but the automatic reply saying they will be in touch so now have filed a BBB and Consumer Canada complaint. Larry Plotnick please have your employees give their heads a shake to wake them up and have them follow through with what they agree to do.

I have been a Big Fish member for many years. They used to be really good, any problems were dealt with promptly by a real human being. That was then. The website still claims that they have 'the best customer service', well, if that's the best I'd hate to encounter the worst.
It is almost three weeks since their new website went live. On Monday 1st Aug I was a member and had several credits available, on Tuesday 2nd when they made the switch the site said, as it has done ever since, that I'm not a member, have no credits and no stored payment method. This did not stop them taking a payment from my credit card on on my usual billing date of the 3rd of the month and, guess what? That has bought me precisely nothing, I still have no credits. I suppose I can count myself lucky that I can still access my purchased games, I see from angry comments on their website that others cannot even do this.
All this leaves me with the interesting conundrum of how to cancel a membership they claim doesn't exist. Needless to say their far from best customer services have not replied to my messages.
Whoever was responsible for unleashing this buggy, ill tested mess on previously loyal customers should be ashamed of themselves, but I doubt if they are.
No, I'm not angry, I'M FURIOUS